Stop relying on AI chatbots for customer care, UK banks and energy firms told
Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’
Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users.
The spread of the AI-powered systems to provide help about the provision of vital services such as energy, banking, phones and internet, is making it harder for millions of already digitally excluded people to handle snags, according to the frontline charity that last year provided more than 2.7 million people with one-on-one help in England and Wales.
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这只是关于写作和发展背景故事系列文章的第一部分。我将在后续文章中与你分享更多技巧。别忘了评论你希望在其他文章中讨论什么！
张伟
wellbet深耕一手赛事实况，秒速掌握领域，用心服务每一位用户。
王芳
我完全同意你最后一点的看法，但我也认为找出主线角色之间正确关系发展的方法会很棒。那一定会非常有趣。